CAMBRIDGE, Mass.--(BUSINESS WIRE)--June 21, 2004
VoIP Quality, Unique Pricing Model Solidified
Technology Choice; Superior Customer Service And
Strong ROI Cements 3 Year Agreement.
Interwise, the foremost provider of true enterprise
conferencing software, today announced that Toshiba
Corporation-Personal Computer & Network Company is
using Interwise's award-winning web conferencing
technology to deliver Web-based training and
collaboration to its global support network and
authorized service providers. While the initial
application was selected to provide training and
collaboration support for Toshiba Americas' North
American call centers, Toshiba recently expanded the
relationship with Interwise with a three year, global
agreement to implement ECP Connect as the enterprise
conferencing and training standard across all its call
support and service centers worldwide. This move was
driven by extremely positive first year results that
included a 367% ROI from reductions in conference call
service fees and travel-related costs, and a dramatic
increase in the quality and level of communication
between all support constituents.
Toshiba chose Interwise technology for this global
support initiative based on three key factors:
Interwise's innovative business model, quality of
Voice Over Internet Protocol (VoIP), and superior
customer support. Interwise's unique, unlimited
conferencing-fixed price license model enabled Toshiba
to cost effectively train and collaborate with both
internal global call centers and external authorized
service providers without any fear of financial
penalty or hidden costs. Toshiba now uses Interwise
technology to conduct internal meetings among call
centers, provide training on new product releases,
host live Q&A product sessions, and support third
level technicians' on-the-fly support questions.
"Interwise's exceptional customer service helped
Toshiba launch our global call center initiative
during a time when Toshiba's travel was strictly
limited based on the start of the war in Iraq," said
Wally Broderick, Manager of Support Operations &
Training Department, Toshiba America Information
Systems. "Interwise had Toshiba up and running in
under a week's time and their easy to use software
provided a smooth and seamless experience for our
support personnel."
Continued Broderick, "Through our Interwise
implementation, Toshiba has achieved noteworthy ROI
while increasing the effectiveness and ability of our
support personnel to provide outstanding support to
Toshiba customers."
Under the terms of the new three year agreement,
Interwise will also replace a competing web
conferencing vendor and will serve as the conferencing
standard for Toshiba sales and IT operations.
About Interwise
Customers come to Interwise for true Enterprise
Conferencing when they are looking for more than
simple web meetings. Interwise's award-winning ECP
Connect is an integrated data, video, and voice
conferencing solution for delivering real-time
multimedia eLearning, collaboration, and
communications across the extended enterprise. A
leading choice of Global 2000 companies, Interwise
maintains a presence in more than 20 countries through
a direct sales force, distributors, value-added
resellers and systems integrators. |
